Thought Process
Don't just clear the alert queue; own the incident from the first telemetry blip to the final client debrief. Before even touching a log, establish the business context: Is it the end of the financial quarter? Did the CFO just return from PTO? Attackers know the business rhythm—to catch them, you have to understand it better.
Common miss: Treating an alert as isolated telemetry. If an EDR sensor suddenly goes dark right before an impossible travel alert fires for the same user, that's not two tickets. That's a coordinated intrusion.
SOC Operations
Ticket Severity Breakdown
Hunt
9Contain
3Improve
3Tools & Stack